Privacy Policy
Your information will only be released with your signed consent. I may discuss your case with other healthcare professionals with idetifying data removed to better assist you in your goals.
Do not hesitate to contact me directly with any questions or conerns you may have about the privacy of your personal information.
Scheduling & Appointment Policy
Your booking is for the time you selected. This includes a warm-up, set-up, exercise, stretching, cool down, and next steps, as well as discussing your home exercise plan. The intensity and frequency of the exercise plans I create for you can affect how quickly you see results. Everyone has a different timeline when it comes to rehabilitation & strength training, my goal is to help you het there as efficiently and safely as possible.
Sessions are not transferable to other people, if you can't make you appointment the cancellation policy applies.
Payment Policy
To keep things simple and smooth, payent for session must be completed at lease 24 hours before the sessions start. If the session hasn't been payed for 24 hours, I reserve the right to cancel the session within the 24 hours without the cancellation policy tkaing affect.
Package Policy
Personal training is all about consistency and purchasing packages can help with that. I recomend a month to finish you packages to keep up with your progress but I understand things come up. That's why you have 2 calendar months from when you purcahse the package to use up all your session. For example, if you buy a package on January 1st, 2023, you have until February 28th, 2023 to use up all your sessions.
Cancellation Policy
Life has ups and downs, and things can change on us faster than we'd like. However, many such changes in my schedule affect my situation, as well as those clients who could have benefited from you time slot.
Consider you booking a purchase of my services and time. Missed appointments, and appointments cancelled or rescheduled within 24 hours of the booking, don't give others the needed time to find and fill your time slot. Due to this, all missed and cancelled appointments within the 24 hours will not result in any refund for the missed or cancelled session, regardless of the reason.
I understand that last-minute changes on my end affect you as well. I will always try my best to be there for you when scheduled. If a situation requires me to cancel on you within 24 hours, your next session will be 50% off the booking cost.
Refusal Policy
I start off with all my new clients by having a quick consultation before booking with me. This allows you to understand who I am, how I work and decide if I am a good fit for you. I also take that time to clarify my policies, expectations, and boundaries as a personal trainer.
I am to set up a delightful relationship based on clear communication and mutual respect. Despite this, for my safety, I reserve the right to refuse training at any time.
These include, but are not limited to:
- Inability to follow the policies and expectations listed
- Discriminatory/ sexual comments or behaviour
- Infectious conditions that have not been cleared by an appropriate medical professional prior to your session, etc.