Privacy Policy
Your information will only be released with your signed consent. I may discuss your case with other healthcare professionals with identifying data removed to better assist you in your goals.
Do not hesitate to contact me directly with any questions or concerns you may have about the privacy of your personal information.
Scheduling & Appointment Policy
Your booking is for the time you selected. This includes going over your health history, assessment, discussing a treatment plan that works for you, hands-on treatment, a short reassessment to document improvement and next steps, as well as discussing your home care plan.
The techniques we decide on can have an impact on how quickly you see results. For example, passive techniques are more relaxing, but may not yield results as quickly. Myofascial work, especially for those who've never had any, generally takes up a lot of time.
If you are looking for a relaxing session, gentler techniques, addressing multiple concerns, and/or a full 60-minutes of hands on time, consider booking 60-minutes, to make sure you are getting the treatment you want and need.
Payment Policy
To keep things simple and smooth, payment for sessions must be completed right after the session is concluded.
Promotions Policy
Because I work at different locations, please keep in mind promotions only apply to the location where they are being provided.
Cancellation Policy
Life has ups and downs, and things can change on us faster than we'd like. However, many such changes in my schedule affect my situation, as well as those patients who could have benefited from your time slot.
Consider your booking a purchase of my skills and time. Missed appointments, and appointments cancelled or rescheduled within 24-hours of the booking, don't allow the necessary time for others to find and fill in the time slot you held. As such, all missed and cancelled appointments 24-hours before the booking will be charged based on the clinic's cancellation fee. If you are booking directly with me, the charge will be 50% of the booking cost, regardless of the reason.
Refusal Policy
I offer all new clients the opportunity to have a short chat prior to booking with me. This allows you to understand who I am, how I work, and decide if I'm a good fit for you. We also take that time to clarify our policies, expectations, and the boundaries of our scope of practice.
We aim to set up a therapeutic relationship based on clear communication and mutual respect. Despite this, for my safety, we reserve the right to refuse treatment at any time.
These include, but are not limited to:
- Inability to follow the policies and expectations listed
- Discriminatory/ sexual comments or behaviour
- Infectious conditions that have not been cleared by an appropriate medical professional prior to your session, etc.